Kelly Dress - Arabesque Turquoise

Your size is no longer available?

Write to us and we will be happy to add your garment to our tailoring schedule.

This service applies only to clothing at regular price and according to the availability of our fabric inventory.

Use collapsible tabs for more detailed information that will help customers make a purchasing decision.

Ex: Shipping and return policies, size guides, and other common questions.

Processing times, that is, the time it takes us to prepare your order, are 1 to 10 business days, depending on the immediate availability of our inventory. Added to this are shipping times which vary depending on the shipper. The times are detailed when you finalize your order. We understand that you are eager to receive your order, but unfortunately we cannot compete with fast times such as Amazon offers, we are a small business on a human scale and we do our best to ensure that orders leave within 48 hours.

In Canada, shipping fees apply for all orders under $100 before taxes. In the United States, shipping fees apply for all orders under $100 before taxes and promotions.

• Standard shipping costs for Canada: $12.95
• Standard Shipping Cost for USA: $14.95

Once your order has been posted, you will receive a shipping notification by email with a tracking number. For residents of Quebec and Ontario, a delay of 2 to 5 business days is to be expected for the receipt of an order. If your place of residence is elsewhere in Canada, a delivery delay of 7 to 10 business days can be expected. We decline all responsibility for any deliveries delayed for reasons beyond our control. In the event of a delay in delivery, we endeavor to notify consumers.

By default, orders are sent by the Purolator delivery service. It is also possible to choose the Canada Post delivery service when finalizing your purchase.

Return Policy: Exchanges and Refunds

You can return a garment that is not the right size or style for you. Returns must be made within 10 days of receiving the item with the invoice. Return shipping costs are the responsibility of the customer. The returned garment must be in its original condition, it must not have been worn, washed or altered and must still have its original label. Shipping costs and sales taxes on delivery are not refundable.

Please note that only items purchased from this site or in our workshop-boutique are applicable to this return policy. All items purchased through our online store must be returned to our warehouse. It is not possible to make a return through one of our distributors if your items were purchased on our online store.
Clothing can also be returned to our Bromont workshop-boutique during normal opening hours.
Atelier Véronique B is not responsible for items lost in return transport by the buyer.

Any item discounted by fifty percent (50%) or more is considered final sale. We do not accept returns or exchanges on final sale merchandise.

To make a return please refer to the '' Return Request '' page

Procedure for exchanges

If you wish to exchange a product, you will need to make a return request for the items in question and go to the site to place a new order.

Defective clothing

In case of defective clothing or an error on the order, please notify us by email at info@atelierveroniqueb.com and we will send you a prepaid return label for an exchange or refund.
In the event of a refund, this will be credited to your account within 14 days of receipt of the goods.