Rita pants, black and white

Processing times, the time it takes us to prepare your order, are 1 to 10 business days, depending on the immediate availability of our inventory. In addition, shipping times vary depending on the shipper. These times are detailed when you finalize your order. We understand that you are eager to receive your order, but unfortunately we cannot compete with the fast turnaround times offered by Amazon. We are a small, human-scale company and we do our best to ensure that orders are shipped within 48 hours.

In Canada, delivery fees apply to all orders under $125 before taxes. In the United States, delivery fees apply to all orders under $100 before taxes and promotions.

• Standard delivery charge for Canada: $12.95
• Standard shipping cost for the United States: $14.95

Once your order has been mailed, you will receive a shipping notification by email with a tracking number. For residents of Quebec and Ontario, an order may take 2 to 5 business days to arrive. If you reside elsewhere in Canada, a delivery time of 7 to 10 business days may be expected. We are not responsible for any delayed deliveries due to reasons beyond our control. In the event of a delivery delay, we will endeavor to notify consumers.

By default, orders are shipped via Purolator. You can also choose Canada Post delivery at checkout.

Return Policy: Exchanges and Refunds

You can return a garment if the size or style does not suit you. Returns must be made within 10 days of receiving the item with the invoice. Return shipping costs are the customer's responsibility. The returned garment must be in its original condition, unworn, unwashed, or altered, and must still have its original tag. Shipping charges and sales taxes on delivery are non-refundable.

Please note that this return policy only applies to items purchased from this website or in our workshop-boutique. All items purchased through our online store must be returned to our warehouse. Returns through one of our distributors are not accepted if your items were purchased from our online store.
Clothing can also be returned to our Bromont workshop-boutique during normal opening hours.
Atelier Véronique B is not responsible for items lost in return transport by the buyer.

Any item marked down by fifty percent (50%) or more is considered final sale. We do not accept returns or exchanges on final sale merchandise.

To make a return please refer to the '' Return Request '' page

Procedure for exchanges

If you wish to exchange a product, you will need to make a return request for the items in question and go to the website to place a new order.

Defective clothing

In case of defective clothing or an error on the order, please notify us by email at info@atelierveroniqueb.com and we will send you a prepaid return label for an exchange or refund.
In the event of a refund, this will be credited to your account within 14 days of receipt of the goods.